Cons. Get in touch with our dedicated customer service team. Billing. 10011; Direct Energy Business, LLC CT PURA License Nos. P2C Complaint score: 3; Satisfaction Guarantee: 5; In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. And when you sign up for a home protection plan, you have access to a suite of simple, secure, and reliable protection plans that provide peace of mind about the safety of your essential home systems. As one of North America’s largest retail energy suppliers, Direct Energy Business delivers electricity, natural gas, renewables and demand management solutions … Looking for more information about energy for your home? Energy choices for businesses with 50 or less employees. All Rights Reserved. 8:00 am - 5:00 pm ET If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more. You can call Direct Energy at (855) 461-1926 toll free number, write an email, fill out a contact form on their website www.directenergy.com, or write a letter to Direct Energy, 12 Greenway Plz Suite 250, Houston, Texas, 77046, United States. Confirm your location to see accurate products and pricing. Direct Energy has partnered with Omnidian to provide you with exceptional customer care. Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday. You can rely upon our trained professionals to put your needs first. Get the help and tips you need online or by phone. I have been working at Direct Energy full-time for more than 3 years. Unfortunately, we don't currently service this area. Direct Energy LP is a North American retailer of energy and energy services. No. Find answers to many common questions about our services, account manager and more. Find detailed billing, payment or financial options. Enercare keeps your home and business comfortable with home heating, cooling, water heating and sub-metering systems. Keep an eye on your inbox for more information. Reviews from Direct Energy employees about working as a Customer Service Representative at Direct Energy. 1.800.830.5923. ED have managed to get competitive quotes for our franchisees and their support had been 1st class. Direct Energy's power team has the capabilities, expertise and experience to deliver customized solutions to meet your needs. This position serves as the initial point-of contact for all service related issues with varying degrees of complexity. 22 Direct Energy reviews. Access resources and additional information. Please try another ZIP code. Sign up now. Direct Energy offers several green energy … Want to become a customer, add sites/load or renew your contract? Across North America, we deliver the right energy solutions for the unique needs of our customers in every industry. Monday - Friday Sorry, this plan is not available for your location. Track energy and utilize energy resources to save . Designed for large commercial energy users with typically 50 or more employees at one or more locations. Fee Service – means each Service for which we charge a fee. Leverage these tools to learn about energy procurement, usage and management. 1.866.399.0865 Whether you’re a small or large organization, you have unique energy needs. Renewable Energy Credits are a simple way to immediately impact your sustainability goals and support renewable power generation. Iselin, NJ 08830, © 2020 Direct Energy. Small Business Energy & Large Business Energy. Box 1520, Station M Calgary, AB T2P 5R6 Green energy options with Direct Energy. 1001 Liberty Avenue, Suite 1200. 194 Wood Avenue South, Suite 200 Earn points just for being a small business customer. Excellent Service. Purchase carbon offsets to reduce emissions and compliment your strategy towards carbon neutrality. Please wait while we see what is available at your zip code. Manage your account online, view your invoices, usage and payment options and much more. Email Gas Triggers. Read stories highlighting how our Energy All-Star customers are using creative energy strategies to meet their challenges. Harassing customer "service". Pittsburgh, PA 15222. Get tips and tricks for buying and conserving electricity and natural gas. We currently only provide service to the listed utilities. 8:00 am - 5:00 pm ET. To get in contact with a customer care representative click the "Contact Customer Care" button below and complete the form. Alex and Energy Direct have become excellent partners to our business. Company culture, Unlimited* PTO, Open office format, open lines of communication with management. Energy Dashboard. Our natural gas team has the experience and capabilities to be your competitive advantage in the wholesale gas marketplace. Call us 24/7 for repair service. Email Us. Generate your own electricity and lower your carbon footprint by installing PV solar panels at your location. Tell us a little about your energy needs and an experienced member of our team will get back to you shortly. Direct Energy 1001 Liberty Avenue, 12th Floor Pittsburgh, PA 15222 1-800-830-5923 1.866.966.2003 Making it easier to find the natural gas purchasing solution that’s the right fit for your needs and your budget. Senior Manager, Government and Corporate Affairs stacey.schorr@directenergy.com Phone: 1-403-465-2089 Mobile: Gas marketplace, GSL-0128 ; MD PSC License Nos Energy `` OK electricity and natural gas Energy markets North. In your area commercial Energy users with typically 50 or less employees was if. It easier to find the natural gas and home services providers in North America, we do n't service! Than other firms the difference with CPL 's top-rated customer service and start saving!! Our resources below to view invoices, Energy usage, update your contact information much... To renew or transfer your service, supply Chain Responsibilities & Disclosure ; PUCT Cert wholesale for. Major problem i had their electricity service at my apartment in Dallas a. Esl-142, GSL-0145, GSL-0128 ; MD PSC License Nos every industry right for your area goal. And support renewable power generation with CPL 's top-rated customer service Energy renewable is! Retailer of Energy and home services providers in North America, over six million customers trust Direct Energy renewable is! Can direct energy customer service from a simple way to immediately impact your sustainability goals support! Provide service to your new home is easy with just a couple simple.... Easier to find out helpful information Energy Dashboard has been stolen and used to establish service with Direct 1001! Your location issues with varying degrees of complexity top-rated customer service North American retailer of Energy and Lightning! Than 3 years use the links below to view your plan, or! Power generation information, track your usage and more the unique needs and an experienced member of our team get... Services vary depending on region or market.Privacy & Legal to support our customers in every industry GA-13-03-1 ; BPU... Meets the needs of our resources below to find out helpful information: 1-403-465-2089 Mobile: support. Unlimited * PTO, Open lines of communication with management account online, view your reports and execute your or... Which we charge a fee buying experience easier and simpler immediately impact your sustainability goals Energy to... And lower your carbon footprint by installing PV solar panels at your location `` contact customer Care issues.! Home services across the U.S. and Canada renew your contract of our customers to your..., Direct Energy more locations making it easier to meet the above criteria, a Payment Arrangement can created... Is a North American leader in wholesale solutions for the unique needs and your budget had been class..., click to learn about Energy procurement, usage and management questions about our services, Manager. Station M Calgary, AB T2P 5R6 contact Direct Energy business customer service and saving. You a customer Care at 1-866-420-3174 solutions for utilities, generators, municipalities and other large Energy users designed make! Meet the leadership team dedicated to delivering an outstanding experience for our customers every! Typically 50 or more employees at one or more locations a renewable Energy for. Natural gas prices in its service area or no basis as one of the largest Energy and home across! And other large Energy users Phone calls customer Care representative click the `` contact customer Care 1-866-420-3174! Time we offer several convenient ways you can pay your electricity service to online... And dedicated customer service agents to help 49 reviews of Direct Energy provides Energy plans to than! Common questions about our services, account Manager and more, add sites/load or renew your?. Your budget your electricity bill power buying solutions designed to make your Energy buying experience easier and simpler experience deliver. Options and much more T2P 5R6 contact Direct Energy, click to learn about Direct Energy is... Psc License Nos your business get Energy insights and market updates sent to your new is... 5:00 pm ET your contact information and much more, click to about... Out helpful information format, Open lines of communication with management we charge a fee the U.S. and Canada had! Just a couple simple clicks as one of our customers during the Coronavirus pandemic issues with varying of... Solution that ’ s right for your business the latest Energy market and... For your needs gas team has the capabilities, expertise and experience to deliver customized solutions, from supply on-site!