When I called, the manager asked what I wanted as an additional discount. Put a straight edge on the front frame at corner, where the seal goes against it when the drawer is closed. The OP says the dent is not visible when the fridge is in place and it seems to be working fine AND s/he could use the money. Unplug the refrigerator. But keep in mind that if you will have to replace the unit soon due to it being outdated or severely damaged (or if you have to sink additional funds into repairing it or buying missing parts) it may end up costing you more money in the long run. Ideally, these appliances are perfectly fine. If I were convinced that the damage were cosmetic, and invisible when installed (photo looks like maybe you can see a scratch on the lower part of the door, which would be unacceptable to me), I would try to get Sears to give more of a discount than $300. You could save as much as 70% on your new microwave, fridge or stove by heading to a Lowe’s near you (or if you’re lucky enough to live near it, the outlet in Monrovia, California) to look for some of their “Scratch and Dent” appliances. If they will not agree to that, I would be inclined to make them the the unit back. As I said above, a scratch is generally just cosmetic - a dent may or may not be. Some models also come with fancy add-ons such as in-door ice makers, water dispensers, and touch controls. That sounds like a good move. As it does, the dent should disappear. That goes a ways toward filling it with groceries. Ft. Top-Freezer Refrigerator - Stainless steel. the delivery dude took it off the truck, took the cardboard off by my front door...and there was a whoppin big dent in the fridge door (from a forklift i would imagine). When it's time to shop for a new fridge, get to Lowe's. Mer info. Ask for an extra discount – There are some cases where you may be able to negotiate for an even lower price. Scratch and dent refers to brand new, large appliances sold at heavy discounts by third party retailers. Unfortunately, your refrigerator has become bigger and installation has become more complicated. The giant scratch that doesn’t bother you at all may drive your husband or wife crazy every time they look at it. ), Check to see if the fridge is level. I would have no problems buying that fridge at a %50 discount. I am, to put it mildly, annoyed. “You could end up with frozen food or, worse, spoiled food.” To me, that says the mechanicals probably were not damaged by that dent. My husband made a dent in our brand new fridge freezer last weekend. According to Tieso, there is no such thing as free delivery. Add style and functionality to your kitchen with an attractive and versatile new refrigerator. I said $100 and immediately realized I'd gone too low on what I was asking for. Many of the stores are not charging for delivery (they are charging for removal, cords, some installation, and over 3rd floors). Since you got it installed, I'm assuming that you or the installers were able to move the height adjustment up and down, but, if you did not, check that. Dents on the corners and edges are tougher to deal with. “They may have been dialed all the way down or all the way up, so this is especially important,” notes Boscherini. If so, would you do it? I requested for a replacement but they failed to inform me when they will goin to replace the item. Although it sounded good at first. While we waited for it to be installed, it lived in the garage, where all the workmen were working. Well when the frig was delivered to us, some how a dent was put in the door of the refrigerator so the driver told me that a dent had been put in the door and that I should contact Lowe's and let them know about it so I did. Make the most of a spacious cooking area with a side-by-side unit. A quick scan through the Sears Outlet site --- the link below is for the refrigerator page --- showed that D&B/S&D discounts ranged from 32% to 78%. Inspect the unit for additional damage – If you can find additional damage that was not listed on the item’s tag, you may be able to get an even lower price that takes this additional damage into account. That LG Pedestal Sidekick washer requires 34 different connections, for example. The reason I'm asking is it was a PIA to get this refrigerator inside the house and maneuvered into the kitchen. Some sources to look for discounted gift cards include eBay, Facebook Marketplace, or gift card apps like Raise. You would also need it in writing that the warranty would still be fully valid. If so, what kind of discount is it going for there? Then again Sears's warranty service is so horrendous that I might just ask for a new fridge. The only concerning thing that I see in your photo is that the gap between the box and the drawer looks wider at the top than the bottom. (adsbygoogle = window.adsbygoogle || []).push({}); Like cars, appliances depreciate in value the moment you drive off with them – so why not stay a step ahead of the game and get a deep discount on a dented refrigerator or a dishwasher that got scratched in transport? And, the reason my suggestion to the OP to just accept it and take the money is because, until I read this thread, I'd completely forgotten about the dent. Basically you hot melt glue a stud to the dent, then use a tool that pulls on the stud until failure. I wouldn't have even signed for it and sent it back immediately. Not huge damage, but a lot more wear than I'd expect on the front of a fridge in 9 months time. Sam Pak started in the appliance business at 17 years old delivering and installing appliances. I have a related question. 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